Customer Insights Manager, Product Management

Reference: PR21529

We are seeking a dynamic and analytical Customer Insights Manager to join our Product Management team. In this role, you will be responsible for gathering, analyzing, and interpreting customer data to drive product development and enhance customer experiences. You will collaborate closely with cross-functional teams, including marketing, sales, and engineering, to ensure that our product offerings align with customer needs and market trends. Your expertise will guide strategic decisions, facilitating the creation of innovative solutions that resonate with our audience.

Your primary responsibilities will include conducting comprehensive market research, identifying customer pain points, and synthesizing insights to inform product strategy. You will develop and manage customer surveys, focus groups, and usability testing to gather qualitative and quantitative data. Analyzing this data will enable you to present actionable recommendations to senior leadership. Additionally, you will monitor industry trends and competitor products to maintain a competitive edge in the marketplace, ensuring our offerings are not only relevant but also pioneering.

The ideal candidate will possess a strong background in customer research methodologies, excellent communication skills, and the ability to translate complex data into clear insights. A degree in marketing, business, or a related field is preferred, along with a minimum of 5 years of experience in customer insights or product management. Proficiency in data analysis tools and CRM software is essential. If you are passionate about leveraging customer insights to shape impactful product strategies, we encourage you to apply and join our innovative team!

COMPETITIVE SALARY

Southampton

Permanent

Mastercard

Added 16/01/2026
Reference: PR21529

Customer Insights Manager, Product Management

Southampton
Permanent
Mastercard

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